Time Warner Cable Finishes Last in ACSI Survey

Comcast fares almost as bad, places second to last

With the clock winding down on its pending merger with Comcast, Time Warner Cable ended the year on a slightly sour note, being named the least popular brand in not one but two categories (Internet and video service) in a consumer satisfaction survey done by the University of Michigan.

Time Warner Cable placed dead last in both categories in the University of Michigan’s American Customer Satisfaction Index, a comprehensive survey that involves about 70,000 interviews covering 230 brands.

According to ACSI, Time Warner Cable scored a 54 out of a possible 100 for its Internet service and its pay TV service scored a 56 to take the two worst spots in the survey. The second worst spot for ISPs belonged to – you guessed it – Comcast’s Internet service, which scored a 57 out of a possible 100. Comcast also finished second to last for video service, scoring a 60 out of a possible 100, compared to 63 in the previous year.

For the full story go to Multichannel.com.