Study: OTT Video Churn Steady at 19% - Broadcasting & Cable

Study: OTT Video Churn Steady at 19%

Meanwhile, top providers such as Netflix, Amazon, Hulu have managed to reduce their rate of churn, Parks Associates said
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The overall churn rate for OTT video services has held steady at 19% over the past year among U.S. broadband homes, according to a new study from Parks Associates.

While about one-in-five homes cancelled an OTT service within the past 12 months, about the same rate at the end of 2015, top OTT providers such as Netflix, Amazon and Hulu have reduced their churn rates and have been matching each other with features such as the option to download portions of their respective libraries, the firm found in its latest OTT Video Market Tracker.

Parks Associates attributes a chunk of that OTT churn to consumer experimentation. 

“These are not free trials but instances where consumers are spending real money to try out new OTT services. One-third of households that currently subscribe to an OTT video service have cancelled one or more services in the past year, which shows that there is quite a bit of experimentation occurring right now,” Brett Sappington, senior director of research at Parks Associates, said in a statement.

For the full story go to Multichannel.com.

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