NAB: Akamai Launches Viewer Diagnostics

Also says Gaiam TV has adopted the company's media measurement and analysis product.

By George Winslow -- Broadcasting & Cable, 4/10/2013 6:00:49 PM

Complete Coverage: NAB Show 2013

Cloud platform and services provider Akamai Technologies is launching a new component called Viewer Diagnostics for its Sola Analytics media measurement and analysis product.

The addition to Sola Analytics is designed to provide more depth to its audience measurement capabilities and provide media companies with information on individual viewing that can help them better manage subscribers and improve quality of service for individual users.

Akamai also announced that Gaiam TV has transitioned to Sola Analytics in order to take advantage of Viewer Diagnostics for its streaming video service, which offers access to more than 5,000 films, documentaries and original programs.

Gaiam TV is also using Akamai's Sola Sphere content storage and delivery solutions in conjunction with Brightcove's Video Cloud online video platform.

"Akamai's Viewer Diagnostics is a vital part of Gaiam TV's service, giving us the ability to offer quick and accurate customer support with immediate access to important details of a subscriber's viewing experience," said Jason Riley, Director, web development, Gaiam TV. "Sola Analytics integrated seamlessly into both our Brightcove Video Cloud and Silverlight Smooth Streaming platforms, allowing us to easily get up and running with a full streaming video offering that combines high-quality video with top-tier customer service."