Does Your Online Marketing Presence Pass the Truth Test?
By Marsha Friedman, CEO, EMSI Public Relations -- Broadcasting & Cable, 11/27/2012 2:19:04 PM
Sadly, the answer appears to be the "fakeosphere." Yes: fake blogs (called "flogs"), fake Web news sites and fake testimonials. They look like the real thing, right down to comments posted by "bloggers" and their supposed readers. Those comments appear to be written by people discussing the pros and cons of a particular product or service, and they even include some naysayers.
"But in the end, the bloggers and their readers always win over the skeptics and persuade them to buy the product from a convenient nearby link," writes Bob Sullivan in his blog on msnbc.com. He cites Internet marketing analyst Jay Weintraub, who believes the fakeosphere has become a $500 million-a-year industry.
These fake sites and phony conversations are often more than simply misleading -- OK, fraudulent -- marketing. For consumers, they can be downright dangerous.
"The end game for most of these sites -- no matter what they sell -- is to persuade a consumer to sign up for a 'free' trial of a product, then make it incredibly difficult to cancel before the trial period ends," Sullivan writes. "A similar technique...is to offer a free product and charge a Web user a token shipping and handling fee, just to get the consumers' bank account information. Larger charges soon follow."
Consumers are -- and should be -- increasingly wary. They're scrutinizing websites more closely, especially if they're considering making a purchase there. They're avoiding social media interactions with anything that smells less than genuine, and they're more careful about who they share information with online.
What would consumers say about your online presence? Do you look like the real deal, or a potential cyber threat?
Here are some ways to ensure you pass the reality test -- and some missteps that will ensure you don't.
On your website:
- Real marketers have text that informs and entertains users while offering them helpful information. The copy is professionally written -- no typos or other mistakes -- and provides answers to anticipated questions. It's easy to learn more about you or your business and to find your contact information. Testimonials are from real people whose existence can be verified through a simple Internet search. They write blogs that are updated regularly and/or post articles with helpful information.
- Fake marketers have websites with lots of pop-up advertising banners and text urging users to "Buy my product!" Testimonials are from untraceable people with vague titles or credentials. The site may be hard to navigate; contact information may be missing or difficult to find; and there's no link to media about the person or company.
In your newsletter:
- Real marketers share valuable information in their newsletters. Their newsletter includes no overpowering sales pitch or self-promotion -- or, at least, includes that only occasionally. It conveys a personality, whether warm and friendly, authoritative or humorous.
- Fake marketers send out newsletters and promotional emails that may identify a problem but offer as the only solution hiring them or buying their product. They may seem unprofessionally written (errors, etc.) and lack personality. They offer nothing of value to the reader or consumer.
On social media:
- Real people have real friends and family among their connections. They can't resist sharing photos of their vacation, the newest baby in the family and their genius dog (not necessarily in that order). They have interests that may have nothing to do with what they're trying to market, and they comment about them ("I shot a hole in one today!") or share a photo. ("Here I am buying everyone drinks after my hole in one today. That was the most expensive golf shot ever!") They also respond to all comments, even if it's just to say, "Thank you."
- Fake people generate mostly sales copy: "Buy my product! It's great!" They don't engage in conversation, they don't appear to have a personality or friends or loved ones or hobbies, for that matter.
All of these examples offer guidance in helping to create an online personality that conveys a marketers' authenticity. But the No. 1 thing you can do-what I value above everything else-is to be, actually...genuine.
Friedman is a 22-year veteran of the public relations industry. She is the CEO of EMSI Public Relations, a national firm that provides PR strategy and publicity services to corporations, entertainers, authors and professional firms.
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