FCC Call Center Volume Continues Dropping
DTV helpline took just under 63,000 calls on Sunday, down from 317,000-plus on Friday
By John Eggerton -- Broadcasting & Cable, 6/15/2009 2:45:14 PM
The FCC's call center volume continues to drop as viewers settle in to the DTV transition.According to an FCC spokeswoman, the DTV helpline took just under 63,000 calls on Sunday. That was after recording a one-day record of 317,000-plus on Friday, June 12, as stations were pulling the plug on analog.
Saturday saw a drop-off to just north of 145,000 calls.
The FCC really picked up the pace Sunday, with operators answering the phones within a minute according to several spot-checks.
As of 10 a.m. Monday, the commission had received only about 10,000 calls for the day, though it tends to pick up later after folks come home from work.
Talkback
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That's because if you can't get DTV, they tell you, you're out of luck. So what are you supposed to do? Keep calling? That is why the volume goes down. I had to get cable. I lost all access to OTA TV in Chicago and I am only 3 miles NW of Sears Tower. People in Chicago, live in flats where you can't put up an antenna. And a lot of times even if you can there are building much taller than you right next door. Analog TV and Radio penitrate the building. Heck even cell phones now extend into the basements and subways. Why not DTV signals?
Eric Post - 6/16/2009 10:03:50 AM EDT -
Might have something to do with the word getting out that the FCC's answer to the signal problems is the consumers fault. Doesnt matter if you scanned and unpluged your box and rescanned. Its that new antenna you bought thats just not high enough to get the toehr channels even though many come in fine. What a joke and complete bungling of a transition by the FCC whose so willing to pat itself on the back for those who can get all the channels through a paid provider.
Andy - 6/15/2009 8:36:32 PM EDT
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