Charlie Ergen Takes Over as Dish Network President
Carl Vogel Steps Away for 'Personal Reasons' but Remains Vice Chairman of Satellite-TV Service
By John Eggerton & Glen Dickson -- Broadcasting & Cable, 2/5/2008 6:18:00 PM
EchoStar Corp. and Dish Network chairman and CEO Charlie Ergen took over as president of the satellite-TV service, as well. He assumes those duties from Carl Vogel, who exited as president for what were described as "personal reasons." Vogel remains vice chairman of EchoStar and Dish and will continue to head up corporate development.
The moves comes after several years in which Ergen has publicly suggested that he was distancing himself from day-to-day operations at the satellite service he founded.
Dish Network, formed last month by splitting the former EchoStar Communications into a consumer satellite business and a separate technology business known as EchoStar Holding, currently has some 13.7 million customers.
To help him run Dish's operations, Ergen tapped Erik Carlson to be executive vice president of operations, overseeing installations, cusomers service, billing and equipment. He had been senior VP of retail services and sales. Tom Stingley, senior VP of alliance management, was named executive VP, sales and distibution.
Carlson reports to Ergen, while Stingley reports to executive VP Jim DeFranco.
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The rudest people I have ever dealt with instead of trying to solve the problem they have lost a customer and created a monster with email capabilities.
Charlene Vaughan - 8/14/2009 2:37:34 PM EDT -
dishnetwork is junk customer sevice are hateful they don't tell about bad you can't get no higher than a nerd who says he is the top
joel h - 8/10/2009 9:38:47 PM EDT -
The service is awful, everyone right up to the corporate office treats customers like garbage. They will not let you out of your contract.
Evan Postal - 7/15/2009 12:06:33 PM EDT -
You have a horrible policy of only allowing the person who set up the account be the only person that can schedule an appointment. I guess you don't value your customers spouses at ALL!!!! Even if they are the one that pays the bill. If I could I would cancel the whole service but since I'm not an AUTHORIZED user that would be impossible. Very disappointing, If my husband ran his company this way it would be out of buisness. Hopelly soon you will be too.
Melanie Dugan - 6/30/2009 2:25:11 PM EDT -
Terrible Customer Service. Your staff must all have PH. D's in rudeness. Isn't customer service there to help customers and bring goodwill to DISH? You need to give the customer service rep's more flexiblity to help customers. I have been with DISH since you sent up your first satellite over a decade ago, and recently I called with a problem and was treated terribly. Good luck to your company as I more to another company that really wants my business. Frank
frank foster - 6/24/2009 9:47:01 AM EDT
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