Charlie Ergen Takes Over as Dish Network President
Carl Vogel Steps Away for 'Personal Reasons' but Remains Vice Chairman of Satellite-TV Service
By John Eggerton & Glen Dickson -- Broadcasting & Cable, 2/5/2008 6:18:00 PM
EchoStar Corp. and Dish Network chairman and CEO Charlie Ergen took over as president of the satellite-TV service, as well. He assumes those duties from Carl Vogel, who exited as president for what were described as "personal reasons." Vogel remains vice chairman of EchoStar and Dish and will continue to head up corporate development.
The moves comes after several years in which Ergen has publicly suggested that he was distancing himself from day-to-day operations at the satellite service he founded.
Dish Network, formed last month by splitting the former EchoStar Communications into a consumer satellite business and a separate technology business known as EchoStar Holding, currently has some 13.7 million customers.
To help him run Dish's operations, Ergen tapped Erik Carlson to be executive vice president of operations, overseeing installations, cusomers service, billing and equipment. He had been senior VP of retail services and sales. Tom Stingley, senior VP of alliance management, was named executive VP, sales and distibution.
Carlson reports to Ergen, while Stingley reports to executive VP Jim DeFranco.
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I have been a loyal and committed customer since 2005. In January I had made a agreement to pay 150.00 on my bill. I explained to the employee, supervisor, and finally to your Manager Christina Hernadez that there was a problem with my checking account so they turned the cable back off. So I called them back the same day with the 150.00 to try and get it back on with the orignal agreement that I would pay the remaining balance at the end of the month. When I called them back they had added the next bill cycle, and i do understand about the cycle, but i still agreed to pay the balance at the end of the month after paying the 150.00. Your Manager Chirstina Hernadez said to me unfortnately that we would need 311.00 i explained to her that i didnot have the 311.00 but i will give you the 150.00 which we orignally agreed before the next cycly was added to my bill and that i would pay the remaining balance at the end of the month. Manager Hernadez told me we usually only help people at least 2 times per year that is a shame that with that type of Managment skills that they do not try harder to keep customers, I know she could do it she just did not want to do it for what every reason this is not good managment skills. Oh before i forget yeah they help me last year a lot, and i was greatful, being i was and still is unemployeed. We are all living in hard times.
David Deadwiler - 1/23/2012 9:11:38 AM EST -
Dish Network has totally incompentent employees. I directed them
where to ship the boxes so I could return the equipment. They
shipped them elsewhere twice. The account managers are useless
as I spoke with them also. Honesty is not their best policy.
They turned a disputed bill, that a manager told me would be
written off to a collection agency, T.C. Services which refused to
tell me where they were located or what bill they were calling about.
To get them to stop calling, GA required me to send them a letter
but with no address I could not send them a letter. I was able to get
the phone company to contact them and find out what the bill was about.
If they "googled" my phone number they could get my address but
they did not want to put anything in writing. Avoid doing business
with Dish Network at all costs.
Kenneth miller - 12/12/2011 4:07:04 PM EST -
I have been trying to get two hd receivers in my apartment for three weeks. I already have service through my apartment complex and my simple request is for two receivers. Every customer service? person I talked to could not clear my account, it had errors. The last straw came when they asked for 18.00 and billed my credit card, second call they asked for 7.00 but still could not correct the errors in my account. What a bunch of incomptent idiots, they can charge my credit card but can't set up my service! Im out of luck with watching tv in my bedroom!
Debbie Martinez - 5/18/2011 9:40:47 PM EDT -
dishnetwork is founded by a crook anf run by incompetent liars and idiots. I had the exact same experience as the person who posted their conversation with a dish representative. Charlie Ergen has insulated himself so that he does not have to deal with customers who have discovered his fraud like how they will give you free HD but the service will cost $10 per month or how they will give you a free DVR but the service is $6 per month. yhey don't tell you about these fees until after you have agreed to let these vermin into your home. Ergen you cowardly bastard stop hiding behind the idiots who work for you and answer to your public. If anyone out there has contact information for this snake please e-mail it to me.
Jennifer Smith - 12/20/2010 5:07:13 PM EST -
I authorized Dish Network to send a letter, on my behalf, to Chambers Comm. to voice my concern about the possibility of losing ch 12, in our area. I would also like to convey to Dish Network that I hope they are negotiating earnestly and fairly to get results. I watch ch 12 regularly and do not want to miss the many programs I enjoy.
Yvonne Giannini - 12/13/2010 7:01:32 PM EST
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