Broadcasting & Cable - April 25, 2004
Cover Story
Hard Work Ahead in the Heartland
Kevin Kramer is one of Insight Communication's best customersbut he's also the cable operator's worst nightmare. In 2002, Kramer's wife, Julie, signed up for Insight's 200-plus channel digital service instead of DirecTV, largely out of inertiashe knew cable but not satellite. But today, the 44-year-old Louisville, Ky.
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